Returns and Refunds
If the purchased product does not work, will I be able to get a refund?
Yes, In case of unsolvable problems with a software and if our support team will not be able to help, you can get a refund or software replacement, you can choose any product of equal value!
Will I be able to get technical support?
Yes, we will help you download, install and activate the purchased program, but we cannot teach you how to use the purchased product.
How to contact the technical support team?
If you have any problem with your license code, please contact our support team through one of these channels:
You can contact us on our support email
You can contact us on our whatsapp switchboard
You can contact us on Social
When will I get the money in case of a refund?
If you use PayPal, the money will be refunded to your account immediately. In case of credit card, about 2-4 working days (depends on your bank)
Do you ship the software on physical disks?
No, because we prefer to respect our planet by eliminating physical shipping and saving our customer money.
When can I get the license key I bought?
All software is supplied digitally with installation instructions via e-Mail within 24/48 working hours.
This means that after the purchase you will be provided with the license key and you will be able to download your software immediately.
We send the license and download URL by email, please make sure you have entered the correct and working email address.
Where can I find the license?
Please check your email address used during the purchase.
Can I pay by credit card?
Yes, you can pay by credit card, also via PayPal.
Do I need to register on Paypal?
No, you do not need to register on Paypal to pay by credit card.
Is it currently only possible to pay in Euro?
Yes, but we will introduce other types of currency in the near future.
Are there any other additional charges to pay?
No, the final price is what you see on the screen.